FAQ's

My Indian Pharmacy is an "online drugs store and pharmacy in India. We are a leading online pharmacy in India offering medicines for men, women, and children and genuine or superior quality health supplements or products, with the highest savings in the shortest time possible. We believe that everyone should have access to good health, and that technology has a huge role to pay in it.

While we take the utmost care in selecting our channel partners, the product is being supplied directly by the vendors associated with the company and the vendor concerned shall solely be responsible for the authenticity and genuine of the healthcare product so ordered. Please check your healthcare products or medication before accepting them. Having said this, we have put all our vendors through rigorous checks or examine and weekly audit their activities to ensure that you always get the very best!

We deliver medicines all over the world from India which take 7 to 10 days. The network and pharmacies for whom we act as lead generation platforms, take pride in our fast service times, My Indian Pharmacy is not to be used in emergency situations. Please visit your nearest medical center or call on 108 for emergency medical services.

With My Indian Pharmacy you can buy online medicine. The prescriptions that you provide to us are passed on to our partnered pharmacies in India. The sale of drugs is governed by various laws, which are important that the sale be carried on only by a pharmacy having a valid license, under the supervision of a pharmacist on the basis of authentic prescriptions by a registered medical professional.

Hence, as per these laws: - your prescription is passed on to the pharmacy, who will verify it's valid, and based on the same - provide medicine to you.

Sale of medications is covered under various pharmaceutical laws. The Government of India has mandated compulsory doctor's prescriptions for certain drugs. While some online or offline pharmacies might entertain your orders without prescriptions, we do not let the pharmacies in our network entertain orders without a valid doctor's prescriptions, and all lead generations are only on the basis of authentic prescriptions. This ensures you get the right medication.

 An ideal prescriptions should at least have the below mentioned things clearly written:

• Doctor's name
• Doctor's registration number
• Patient name
• Date of prescribing

Please note that this is only for information or guidance and does not guarantee the delivery of medicine. The final decision on accepting or rejecting prescriptions will be taken by our online pharmacy professional who has the legal license to do so.

• Step 1: customer uploads the valid doctor's prescriptions
• Step 2: our expert's pharmacist checks or examines and digitizes the doctor prescriptions along with an order cart.
• Step 3: customer will select the required healthcare medicine or products along with quantity and selects the mode of payment as desired.
• Step 4: our partner pharmacy will provide the drugs at your doorstep depending upon the availability

Please keep in mind: the value shown in the medicine or healthcare product order confirmation screen is just an approximate value and you will know the actual price when it is invoiced in the pharmacy after you confirm or finalize the order.

If the way of payment is card or net banking, then you will receive an email with the invoice amount to be paid along after it is invoiced in the partner pharmacy. This step is to ensure we collect the exact amount after the invoice is completed.

NO, after we validate the prescriptions, our professional will then confirm the stock availability. We will send you a SMS or email, if we are unable to fulfill some healthcare products or medicines.

As a lead generation platform, we only connect you to the pharmacy - which after due verification of credentials and your valid or authentic healthcare provider's prescriptions (may confirm your order). Please read the terms and conditions of the pharmacy website.

You are requested to view the terms and conditions of use available for viewing on this pharmacy website, which clearly state My Indian Pharmacy is a lead generation platform - and it does not intend to sell, purchase, store or distribute any pharma supplement or  product - and nor does any communication contained here constitute a legal offer for sale.

Yes, as per the government laws and regulations, if you order a medicine that can only be prescribed by a healthcare professional, the patient must be in possession of the original prescriptions at the time of delivery. So keep it handy when our delivery personnel comes to your doorstep.

medication or healthcare products or supplements prices vary by geographical location and often change on a day to day basis due to regulations and distributors. The prices listed on our pharmacy website act as a guideline and help you understand if you are paying the right price for your products. We also offer huge discounts on medicine or healthcare products which are displayed under category (My Indian Pharmacy) offers.

We have many qualified pharmacists or professionals onboard who scan thousands of medicine or healthcare products to provide you the relevant and useful information about your products. We weekly review and update the information you use. Please carefully read our terms and conditions to understand your responsibilities and liabilities.

Substitutes depend on the composition and strength of constituent active ingredients or salts. Substitutes are drugs made by other manufactures using the same salt composition as your prescribed medicine. These drugs are often more affordable. Please note that substitutes change with the salt strength, even for the same medicine or healthcare product name.

Yes, you can buy other substitutes if you a valid doctor's prescription lists the salt names instead of a brand name. In fact, you must engage with the pharmacy, and seek counsel of the pharmacist who will call you to help you better encourage your physician to write salt name on your prescriptions instead of a specific brand medicine name.

You will receive regular SMS and Emails about your medication order. You can also track your order on the pharmacy website in the history section. If there is any delay or change in your medication order, our customer care professional will call and inform you.

If after placing the medicines order, you would like to cancel it, you can do so by signing in to your account atwww.My Indian Pharmacy.com in the order history tab of the pharmacy home page or order cancel by us due to invalid or unauthentic doctor's prescription provided by user. Once the order has been approved by our team, please contact our customer care staff for cancellation requests. If the cancellation request is received before the medicine order being shipped, a complete refund will be made in case of COD or an amount equal to 2.5% of prepaid amount and processing fees deducted from prepaid amount will be refunded in case of prepaid or debited to your E-wallet. Once the order is shipped, cancellations are treated in the returns policy and the process outlined in the returns section will be applicable.

We strive hard to service all our medications orders. However, in case we cannot, we will refund the cost of the healthcare products or medicines.

We currently accepted payments in CARD, CARD OR BANK transfer. Cash could be handed over at the time or the service partner hands over the medication or healthcare products order to you.